Support Ticket System – Plugin
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WooCommerce Support Ticket System – WordPress Plugin

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Support Ticket System - Plugin

Support Ticket System

Support Ticket System The WooCommerce guide price tag device (WCSTS) seamlessly integrates into your WooCommerce installation including a machine to mange user and order help tickets! In this way the store admin can effortlessly maintain tune and provide support for order and users issues!

Support Ticket System – THE IDEA

WCSTS extends WooCommerce adding a system to manage support tickets. Via WCSTS can be managed three different ticket types:

  1. Order tickets: related to orders issues
  2. User tickets: realted to users issues
  3. New Pay Per Ticket: For more details read the related paragraph

Support Ticket System Order and person tickets can be submitted via the person at once via frontend pages. Shop admin can control tickets the usage of the special backend vicinity. Furthermore, the plugin lets in e-mail notifications, custom texts, and many different customizations to better personalize the system according to the shop admin wishes!

Support Ticket System – ORDER TICKETS

Once activated, the plugin seamlessly provides a ticket location in all frontend order information pages (My Account web page -> Orders -> select any order). On this unique place the consumer can publish new tickets request guide for that particular orders, study the admin replies for the already submitted tickets and put up new messages.
Optionally the user also can connect one or more files. As soon as a price ticket is submitted, the customer and the admin can optionally obtain a notification electronic mail (notification system and attachment through default are disabled. Enable them thru the alternatives menu).

The order price tag machine also can be absolutely disabled or it is able to be disabled simplest for the preferred order statuses. Just visit the plugin alternatives menu and configure its show settings consistent with your wishes!

Be aware: guest patron can get admission to the order price ticket thru the thanks web page. The new ticket notification emails will generate a hyperlink to that page with the aid of the use of the order_page_url shortcode.

Support Ticket System – USER TICKETS

Support Ticket System Is robotically displayed inside the My account web page in its very own tab known as personal price tag region (textual content may be custom designed through texts menu) and can optionally be displayed in any frontend web page by means of the use of the special [wcsts_ticket_area] shortcode. This price tag kind works within the same way of order price tag for the exception that it’s miles associated with a selected user (the person have to be logged to get entry to the ticket region) rather than an order. As soon as a price ticket is submitted, the client and the admin can optionally receive a notification e-mail (notification gadget by way of default is disabled. It is able to be enabled via the alternatives menu). Through using the open_new_ticket parameter (instance: [wcsts_ticket_area open_new_ticket=”0”]) you could deny users to open new tickets. The parameter accept 0 o 1 as values.

NOTE: to customize the login message, just use the following format: [wcsts_ticket_area]Type the message you want to display, html code is accepted[/wcsts_ticket_area]

Support Ticket System -PAY PER TICKET

The shop manager can now bind to any product (or variant) a number of questions that a user can ask. Once the product is purchased and the order is paid (or marked as completed), the plugin will automatically open a special Pay Per Ticket by which the admin can keep track of the user questions. The product quantity will affect the number of questions that the user will be able to ask. Note: if the order contains at least one Pay per ticket product, the regular order ticket opening will be disabled.

To assign the number of questions to a product, just edit it and in the General tab you will find an input field name Questions number. For variable product, the Question number setting will be editable for each variant via the Variations tab.


  1. The admin binds 6 questions to Product 1
  2. The user buys 2xProduct 1
  3. Once the order will be payed, The plugin will open a Pay Per Ticket having 12 questions

Number of questions left can be editable by the admin using the ticket edit page.

The user can buy multiple products having questions bound to them. The plugin will open a ticket for each of them

Pay per ticket area is displayed in the frontend by using the special [wcsts_pay_per_ticket_area] shortcode in any page supporting shortcodes. The ticket area will be displayed only for registered users, for non registered users will be displayed a login message. To customize the login message, just use the following format: [wcsts_pay_per_ticket_area]Type the message you want to display, html code is accepted[/wcsts_pay_per_ticket_area]

Note: if an order is deleted or marked as failed, canceled or refunded, the associated pay per tickets will be deleted too. Once a ticket reaches 0 questions left, the user will be automatically marked as closed.
Guest customer can access the order ticket via the Thank you page. The new ticket notification emails will generate a link to that page by using the {order_page_url} shortcode..

Note for WooCommerce Subscriptions users: In case of a subscription product, every time a renewal occurs, the plugin will reset the pay per ticket question number associated with it. The pay per ticket will be automatically created according to the order payment status, not the subscription status.

Support Ticket System – FILE ATTACHMENT

Optionally you can enable files attachment for reply messages and tickets. You can set the file size limit and configure which file types are accepted. Furthermore, thanks to the “chunk upload” system, the plugin allows to upload any file size!


The ticket system can be used also as a File approval system. Thanks to the file chunk upload system, your customers will be able to attach any file size to each ticket (you can, however, limit the number of the uploadable files, size, and types). You can then reject the upload(s) by simply reply to the ticket (optionally the user will be notified via email) and eventually attach files to your reply.
Each message will have its own attachments (that can be eventually deleted) in order to keep track of the attachment history!

Support Ticket System -PREDEFINED ANSWERS

Would you like to define a set of predefined answers that can be later recalled when managing a ticket? You can! Just access to the Predefined answers menu and create them! Those answers will be available to all the admins that will be lately answering the ticket!


Optionally you can also enable the Tiny MCE editor for frontend ticket text areas! In this way, your customers will be able to enter rich texts!
To enable this option just go in the plugin options menu and enable the Enable Tiny mce editor for ticket message area on frontend option.

Support Ticket System – BACKEND MANAGMENT

The shop admin via the backend Ticket system managment area will be able to keep track of all the submitted tickets. In the ticket list table, the shop admin can at once retrieve the following info:

  1. Type: can be Order or User. It is needed to identify if the ticket is associated to a specific order or to a specific user
  2. Associated User/Order id
  3. Status: It can be Open, In Progress or Closed
  4. Priority: priorities can be customized using the special menu
  5. New message counter: it helps to better identify if an user replied to ticket
  6. Subject: ticket subject
  7. Ticekt open date
  8. Ticekt last user reply date

Deleting a ticket, the system will delete all its related metainfo including attachments! In this way your server and your db will be always clean!

Clicking on a ticket, the Admin can edit its info, read customer personal data, download (and delete) attachments and reply to the user. On ticket details, page can be also overridden the notification emails recipient(s)


Optionally you can assign tickets to specific admins users (that have edit_posts capability) and notify them. You can also optionally filter their ticket list in order to display only tickets assigned to them. To do that, just go to the options menu and set the Display all tickets to non Administrator users (admin area) according to your needs.
Selecting the “display all tickets” options, the admins will be able to filter the list displaying only the ticket assigned to them (in the top of the ticket list they will find a filter to do that).

NOTE: Administrator users will be able always to see all the tickets.


Besides the default Open, In progress and Closed ticket statuses, the shop admin can define his own custom statuses!


WCSTS plugin allows you to create tickets automatically each time the order hits a particular status! In addition, you can set up the first message to automatically include when the ticket is created.

Support Ticket System – OPTIONS & CUSTOMIZATIONS

The plugin allows the shop admin many customization, as:

  1. User/Order ticket subject type: Subject can be an open text (with lenght limit) or a select menu by which the user has to select one of the preselected topics (Use the text menu to configure them)
  2. Messages and subject lenght limit
  3. Disable order ticket system: disabling the ticket area will no longer be showed on every order details page. The shop admin will be still able to display the User ticket area using the [wcsts_ticket_area] shortcode
  4. Attachments: enable attachments, number of attachable file, size and types
  5. Email notification system: enable disable user and/or admin notifications
  6. Display ticket status on frontend
  7. Allow users to assign a priority to the just created ticket

Support Ticket System – TEXTS CUSTOMIZATIONS

The shop admin can customize the following texts:

  1. New ticket description: displayed on the new ticket box. It could contain various info, like ticket avarage processing times
  2. New ticket “succesfully submitted” message: This message is displayed after a ticket has been succesfully submitted by the user
  3. Notification emails subject and body: All email subject and messages can be customized. Furthermore can be used special place holder like {subject}, {message}, {ticket_id} to embed dinamic content about the current ticket message.

Support Ticket System – WPML

The plugin is compatible with WPML. To translate dynamic texts, just go to the Text menu, switch language using the WPML language selector, and input a text. In the case of preselected topics, Remember to create the translations for each language.

Why Buy Support Ticket System Here?

We Have a 100% General Public License (GPL) File for Sale here so you can use this file on your website or your customer’s website without any worries. The product file is not a nulled or cracked file.

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Support Ticket System | Support Ticket System WordPress plugin |WooCommerce Support Ticket System plugin

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    profect ticket

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